Who will always have a complete file on the screen of who call and that is generated both with automatic data (calls received and made to that person, duration, But the truth is that although it can be seen "easy" to get trends and statistics on sales, orders, shipments, etc. In other words, of everything that already goes through systems such as CRM and is with businesses that base their activity on the relationship with people? We are talking about companies such as call centers, intended for tasks such as customer service, telemarketing, sales by telephone or affiliation, among many others. In this type of business, the fundamental means of dealing with customers, even when it comes to closing and signing contracts, is the voice.
How can you analyze what is said in a call? But how is what is said or commented on a call quantified? Until relatively recently, it was something that was only available to large Vietnam phone number list corporations, but voice recognition technology has been democratized and, above all, the transcription functions that many services already offer have made it available to anyone. This means that all the calls that a company receives can not only be recorded and saved, something that is a legal imperative if contracts or sales are made, but that what has been said in those calls can be analyzed using algorithms or.
Artificial Intelligence. conversations, for their subsequent cataloging or to develop from this systems that allow us to know more about both the needs of the clients and the quality of the service offered. But it is not "magic", first it is necessary for the company's communications system to go through the transformation to IP telephony, which allows adding this type of service and, in addition, from the cloud, so there is no need to make any investment in infrastructure, services or development. The companies that provide this type of solution, such as Zadarma, already offer the possibility of recording, saving in the cloud and transcribing conversations.