Audit trail Search Analytics. Image by Nimbus Platform B B customer portals offer the possibility to check user activities. For example you can track logins data changes and other actions performed on the platform. compliance Most B B customer portals adhere to industry regulations and standards such as HIPAA GDPR etc. These laws are designed to ensure that users' data is adequately protected. Advantage Cost efficiency The average cost of a customer portal per contact is well below the industry average of . A B B customer portal is therefore a very cost-effective approach to entertaining your support team. They support cost efficiency through Ensuring staff efficiency Customer portals allow companies to automate repetitive tasks online.
This reduces errors streamlines processes and increases the speed of answering inquiries. Better communication A B B customer portal provides a centralized platform for businesses Latest Mailing Database to communicate with customers share critical updates and provide support which can save on email subscription costs and phone calls. For example small businesses spend an average of per month on phone calls while the average cost of running a customer portal is far less. Improved customer retention When you provide your customers with a user-friendly and easily accessible self-service portal they benefit from a better customer experience and higher customer loyalty.
Discover the best B B customer portals of Want to get a better idea of what a business-to-business customer portal is? Let's look at these use cases. Nimbus B B Customer Portal Nimbus is a B B customer portal that helps companies collaborate with customers and their customers by providing a central location for managing projects tasks and communication. Nimbus is nothing less than an intelligent workspace that streamlines workflows and simplifies communication. An example of a company using Nimbus is Leadable. The B B customer portal helps Leadable improve feedback collection internal employee communication and project management.