Jan 20, 2022
In DIY Forum
Last time we did business, you left us with an Professional Email List implementation problem that you didn't fix. We asked you 3 times to come back in and fix it, and you claimed it wasn't your problem, but that we had created the problem internally. So we Professional Email List hired a consultant who fixed the problem for us and it cost us $8,000. After that we had to take your name off of our preferred vendor list and we aren't allowed to use you again. But since I've always Professional Email List liked you, I've been willing to have these social conversations with you." My client went white. He was stuck - his client Professional Email List had tried to discuss the problem, and the response was inadequate. Asking him Professional Email List for more business, or a referral, was not appropriate.For those of you who are curious, we did solve the problem by using a Facilitative Question and an apology: "My goodness! What a Professional Email List mess I left you in. I'm so, so sorry and sad, and we deserve not to do business with you anymore. And I'm Professional Email List angry with myself that I didn't even ask until now. What would you need to see Professional Email List from me to be willing to let us to make it up to you somehow? I would like to get to the point in which we could find a way to work together again, if that would ever be possible, but certainly Professional Email List not until you are in a position to trust us again. How can I go forward now in order to right that wrong?